Return & Refund Policy

At Château Valenor, we want every order to arrive in excellent condition and meet your expectations. If you need to return an item or have an issue with your order, please review the policy below.

Returns

Eligible items may be returned within 14 days of delivery, subject to applicable consumer protection laws.

To be eligible for a return, the item must be:

• Unworn and unused
• Unwashed
• In its original condition
• Free from stains, odors, or other signs of use
• Returned with original tags and packaging where applicable

Items that have been worn, washed, altered, damaged, or otherwise used may not be eligible for return, except where applicable law provides otherwise.

Made-to-Order & Processing Times

Due to high demand, certain Château Valenor pieces may be printed or prepared after an order is placed rather than being held as ready-to-ship inventory.

As a result, some orders may require additional processing time before being dispatched. We always aim to prepare and ship orders as quickly as possible, but processing times may vary depending on current order volume and product availability.

By placing an order, you acknowledge that processing times may occasionally be longer during periods of high demand.

Delayed or Undelivered Orders

If your order has not been delivered within 35 days from the date of purchase, you may contact us to request a full refund for the undelivered order.

This 35-day policy does not limit any consumer rights you may have under applicable law.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

Return Shipping

Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, the customer is responsible for the cost of returning an item.

Original shipping charges may be non-refundable where permitted by applicable law.

For defective or incorrectly supplied items, please contact us before returning the product so that we can provide the appropriate instructions.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible with your order number and clear photographs of the item and packaging.

We will review the issue and, where appropriate, offer a replacement, repair, refund, or other remedy in accordance with applicable consumer protection laws.

Exchanges

If you would like to exchange an item for another size, please contact us as soon as possible after receiving your order.

Exchanges are subject to product availability. If the requested size or item is unavailable, you may instead be eligible for a return and refund in accordance with this policy and applicable law.

Final Sale Items

Items explicitly marked as Final Sale are not eligible for voluntary returns or exchanges, except where required by applicable law.

This does not affect your statutory rights regarding defective, damaged, or incorrectly supplied products.

How to Request a Return

To request a return, please contact us with:

• Your order number
• The item you wish to return
• The reason for your return
• Photographs, where relevant

Our team will review your request and provide further instructions.

Please do not send an item back without first contacting us, as this may delay the processing of your return.

Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or replace any mandatory consumer rights applicable to your purchase.

Where applicable, consumers retain their statutory rights regarding cancellation, returns, delivery, defective goods, refunds, and legal guarantees.

Contact

If you have any questions regarding returns, refunds, exchanges, or your order, please contact Château Valenor through the contact information provided on our website.