Shipping policy

Shipping Policy

At Château Valenor, we carefully prepare every order to ensure it reaches you in excellent condition.

1. Order Processing

Due to high demand, certain Château Valenor pieces may be produced or printed after an order is placed rather than being immediately available for dispatch.

This means that some orders may require additional processing time before shipment.

We always aim to process orders as quickly as possible, but processing times may be slightly longer during periods of high demand.

Once your order has been dispatched, you will receive a shipping confirmation and tracking information where available.

2. Shipping Within the EU

Orders shipped within the European Union are dispatched from within the EU.

Standard delivery typically takes 3–7 business days after the order has been processed and dispatched.

Delivery times may vary depending on the destination, shipping carrier, and local circumstances.

3. Shipping Outside the EU

Orders shipped outside the European Union typically arrive within 7–14 business days after the order has been processed and dispatched.

International delivery times may vary depending on the destination, customs procedures, and the local carrier.

4. Customs & Import Duties

For orders shipped outside the EU, additional customs duties, import taxes, or other fees may apply depending on the destination country.

Any such charges are the responsibility of the customer unless otherwise stated at checkout.

5. Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Please allow some time for tracking information to become active after your order has been shipped.

6. Delivery Delays

While we work with our shipping partners to ensure timely delivery, Château Valenor is not responsible for delays caused by customs, postal carriers, weather, public holidays, or other circumstances outside our reasonable control.

If your order has not arrived within 35 days from the date of purchase, please contact us and we will assist you in accordance with our Return & Refund Policy.

7. Contact

If you have any questions regarding your shipment or delivery, please contact Château Valenor using the contact information provided on our website.