Terms of service

Terms of Service

Welcome to Château Valenor. By accessing or using our website and purchasing our products, you agree to the following Terms of Service.

1. General

These Terms of Service apply to all visitors, users, and customers of the Château Valenor online store.

By placing an order through our website, you confirm that you have read and agreed to these terms.

2. Products

We make every effort to ensure that product descriptions, images, colors, sizing information, and other product details are accurate.

However, slight variations in color, texture, or appearance may occur due to photography, lighting, screen settings, and the nature of the materials used.

Product availability may change without notice.

3. Orders

When you place an order, you are making an offer to purchase the selected products at the stated price.

We reserve the right to accept or decline an order in certain circumstances, including product availability, pricing errors, suspected fraudulent activity, or other legitimate reasons.

Once your order has been accepted, you will receive an order confirmation by email.

4. Pricing & Payment

All prices displayed on our website are shown in the currency indicated at checkout.

Shipping costs and any applicable additional charges will be displayed before you complete your purchase.

Payment must be successfully completed before an order can be processed.

We reserve the right to correct pricing or product information errors when discovered.

5. Order Processing & Delivery

Due to high demand, certain products may be produced or printed after an order is placed.

This may result in additional processing time before your order is dispatched.

Estimated delivery times and further information are provided in our Shipping Policy.

6. Returns & Refunds

Returns, refunds, exchanges, and issues relating to damaged or defective products are governed by our Return & Refund Policy.

Nothing in these Terms of Service limits any mandatory consumer rights applicable to your purchase.

7. Intellectual Property

All content available on this website, including the Château Valenor name, logo, designs, photographs, graphics, text, and other materials, is owned by or licensed to Château Valenor and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, sell, or commercially use any website content without prior written permission.

8. Website Use

You agree not to use our website for unlawful purposes or in a way that may damage, disable, overburden, or interfere with the operation of the website.

We reserve the right to restrict or terminate access to the website where reasonably necessary.

9. Limitation of Liability

To the extent permitted by applicable law, Château Valenor shall not be responsible for indirect or consequential losses arising from the use of our website or delays caused by circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

10. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be published on this page and will become effective when posted.

11. Applicable Law

These Terms are governed by the applicable laws of the jurisdiction in which Château Valenor is legally established, without prejudice to any mandatory consumer protection rights that apply to customers in their country of residence.

12. Contact

If you have any questions regarding these Terms of Service, please contact us using the contact information provided on our website.